Return Policy – Online Purchases

We believe Audio-Technica are the best headphones available. However, if you are not completely satisfied with your purchase  from our ONLINE STORE for any reason, we will gladly provide a refund. Note this offer is in addition to your rights as a consumer under the Competition and Consumer Act and other applicable Australian consumer protection laws and regulations.


If you are not completely satisfied with your Audio-Technica headphones purchased from our ONLINE STORE, you can return them to us within 14 days of the shipping date for a full refund. Note shipping and handling charges are not refundable.


To return product to us for a refund, contact our orders team at [email protected] with your reasons for the return. They will inform you to send the product, unused and in its intact original packaging, to Technical Audio Group at 19/43-53 Bridge Road, Stanmore, NSW 2048. You MUST include your original proof of purchase from our ONLINE STORE.


Product must be received by us within 14 days of the product shipping date. It must be unused, and supplied with its original packaging intact.

We will endeavour to issue the refund within 7 days of receipt of your return, however please note this is subject to billing cycles and processing by your bank.

Note that if our supply of product to you was part of a promotion or special offer your refund may be reduced or invalidated.

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