ATH-CK3TW Charging Case Recall and Replacement Program

Thank you for your continued use and support of Audio-Technica products.

We are pre-emptively recalling the charging cases of the ATH-CK3TW and are offering free replacements. There have been no injuries, or any property damage reported since discovering the defect.

Wireless Headphones “ATH-CK3TW
Colors: Black / Blue / Red / White
Link to the product web site

Item No. Bar Code
AT ATH-CK3TW BK 4961310152277
AT ATH-CK3TW BL 4961310152284
AT ATH-CK3TW RD 4961310152291
AT ATH-CK3TW WH 4961310152307

 

 

 

Defect – we have detected a manufacturing fault of the rechargeable batteries in the charging case, which in rare cases causes them to overheat.

Hazard – if the defect occurs it poses a fire safety risk which may result in minor injury or property damage.

What to do – consumers should discontinue the charging of the case and earphones, and directly contact Technical Audio Group to organise the return of the defective charging case in exchange for a replacement charging case.

Contact Details – You can contact Technical Audio Group directly by phone on (02) 9519 0900 Mon-Fri 9:00am – 5:00pm, via email at [email protected] or submit your replacement request via this ONLINE FORM.

See www.productsafety.gov.au for Australian product recall information

We sincerely apologise for any inconvenience or concern this may cause to the owners of the product. We are well underway in making further improvements to the quality of our products and look forward to your continued patronage.

 

How to check if your case is applicable for a replacement:

The product model number is printed on the back of the case

 

How to check if your case has been replaced:

There is a sticker with the production lot number inside of the lid of the charging case. You’ll see the letter “B” after the 4-digit number as per the image below.

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